Privacy Policy

Introduction

‘SBS Cladding’, ‘we’, ‘us’ or ‘our’ refers to SBS Cladding Limited, and all affiliated entities.

This privacy notice sets out how we collect, store and use any personal data obtained or provided in the course of any requested business quotations or orders within the last 2 years or in the course of services or contracts provided for the running of our business, via use of our website, email or networking with our people or by you otherwise communicating with us.

This privacy notice will be updated periodically, and the most up-to-date version will always be available to view on our website.

How we use your information

Information we may collect about you

We may collect and process information as follows:

in the course of business with you or for your business
via our website
networking (at business events with employees, where business cards have been exchanged)
by telephone enquiries
by email and other electronic forms of communication
of individuals using our services, e.g. subscribing to newsletters or requesting information from us
by security policies and procedures at our premises (such as signing in when entering premises)
otherwise in the course of our business in providing services to you
via third parties sales lead providers whose privacy statements are available on request

Personal data may include:

Your name
Your job title
Contact information including email address, phone number and business address
The content of an enquiry submitted via telephone or our website(s)
any other personal data collected in the legitimate interest of operating our business

Visitors to our websites

We use Google Analytics to monitor and analyse our website traffic to collect basic data (detailed below) about how visitors use our websites. Google Analytics Terms of Service (www.google.com/policies/privacy/partners/) prohibits the collection of personally identifiable data such as name, email address or billing data.

The following data is collected when you visit our company websites:

Web usage information such as IP address, browser type and version, operating system and platform
Google Analytics demographic information provided, including age range and gender information. Further information on Google demographic data can be accessed here
Time on page, page response times, download errors and page interaction information such as scrolling and clicks
URLs to and from our website, including date and time
Location and type of device

Use of cookies

For more about how we use cookies, please see our Cookie Policy.

Security and performance

We use third party services to help maintain the security and performance of our websites. To deliver this service it processes the IP addresses of visitors to the websites. Privacy statements for third party providers are available on request.

People who contact us via social media

If you send us a private or direct message via social media the message will be stored by us for 12 months. It will not be shared with any other organisations.

If you call us

We may collect the following information:

Your name
Contact number
Email address
Company name and office location
Project details including project name, location, site address (if known); and
What product you would like to be contacted regarding.

This information is provided to the appropriate sales specialist and is used to respond to your enquiry.

We use Calling Line Identification (CLI) information to help improve the efficiency and effectiveness of our service.

If you email us

If you contact the us via email you may be asked to provide the following information:

Your name
Contact number
Company name and office location
Project details including project name, location, site address (if known); and
What product you would like to be contacted regarding.

This information is provided to the appropriate sales specialist and is used to respond to your enquiry.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

How your information will be used

To respond to enquiries made by telephone or email
To fulfill contractual obligations to you
To fulfill any request by you
To measure the effectiveness of our marketing
For website optimisation
For website analytics
To send you company and industry information and details of our products and services

Sharing your information

Your details may be shared with selected third parties to enable us to provide services, support and enable us to market our services or to fulfil our contractual obligations. We will do so if:

If the scale of the request means we cannot assist, we may pass this to a third party partner to assist you with your enquiry
It is required to provide our services to you
Where we are required to do so to comply with a legal obligation or to protect the rights or safety of others

Third parties include, but are not limited to:

Our insurers
Suppliers, hauliers, agents, customers and supply chain partners in the course of business with you
Our marketing emailing platform and website platform providers
Analytic and search engine providers such as Google Analytics
Any other third party you consent or ask us to share your data with

Third party privacy statements are available on request.

How long we will retain your personal data

We will retain your personal data whilst providing our services to you and/or in accordance with the completion of a contractual obligation. Your personal data may be retained for a period of up to 5 years.

Where you have opted in to receive our marketing emails, we will send these to you and retain your data until you opt out and/or request that your information is deleted.

We endeavour to ensure that your information is stored and used securely, and who sees it is controlled to help prevent unauthorised access to it.

Opting out or withdrawing consent

You may withdraw your consent at any time. To do so, please email: marketing@sbscladding.co.uk

Information requests

You may under GDPR submit a request to access information held about you, the purpose of the information and details of any third party who we have shared this information with.

You can make an information access request by writing or emailing us at the address below.

Please note that we will require proof of identity before providing any personal information to prevent unauthorised access.

How to contact us

Any queries or requests should be addressed to the following:

GDPR Team
Taylor Maxwell Group (2017) Limited
Taylor Maxwell House
The Promenade
Clifton
Bristol
BS8 3NW

Email address: gdprteam@taylor.maxwell.co.uk

Last updated 15/09/2020